On this page you will find all information about Shipping, Delivery times, Returns and Cancellations.

DELIVERY

Are orders delivered for free?

Yes, your order is always free within the Netherlands.

At Discountershop.nl all orders within the Netherlands are sent for free. If you order before 23:59 pm on a working day, your order will be sent the same day.

Who is the carrier?

Your packages will be delivered through our courier partners; PostNL and DHL. Apart from them, we have our own logistics and courier service who may deliver your packages. 

Do you receive a track and trace code?

Yes, we will provide you with a track and trace in your registered email ID.

What does the carrier do if the customer is not at home when the delivery is made? Will the article again offered, delivered to the neighbours or left at a collection point?

Are you not at home at the time of delivery? Then PostNL or DHL will deliver the package to your neighbors. If delivery to the neighbors fails, the package will be offered to you again the next day. If you still did not receive the item, you can reach out to us via WhatsApp or call us at +31853036244. The status of your delivery will be informed via your registered email ID.

What is the delivery time?

If you order products before 23.59, your order will be delivered to you in the next day. This is applicable for the residents of The Netherlands only.

For other countries, you will be notified through your registered email ID, as per the availability of our delivery partner. In general, we take about 2-5 days for all deliveries within the EU.

RETURNS

Right to Withdrawal

You have the right, within a period of 14 days, without giving reasons cancel the agreement. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the good. To exercise your right of withdrawal, you must inform us via an unequivocal statement (for example in writing, by post, fax or e-mail) to withdraw from the agreement. You can use the model withdrawal form for this, but you are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period expires/expired.

Consequences of the withdrawal

If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice for a different method of delivery than the cheapest standard delivery offered by us) without delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract, back from us. If you only have part of your return the order, the costs for delivery will not be refunded. We will refund you using the same payment method with which you made the original transaction, unless you expressly agreed otherwise; in any event, you will not be reimbursed for such reimbursement costs are charged. We may withhold reimbursement until we have received the goods have received back, or you have demonstrated that you have sent back the goods, whether to whichever comes first. You must return the goods without delay, but in any case no later than 14 days after the day on which you have notified us of your decision to withdraw from the contract, return or hand it over to us. You are on time if you return the goods before the period of 14 days has expired.

The direct costs of returning the goods come at your expense.

Our return address

"H.A.Lorentzstraat 10A
3331 EE Zwijndrecht
Nederland

+31853036244"

You are only liable for any diminished value of the goods resulting from it
use of the goods that goes beyond what is necessary in view of the nature, characteristics and functioning
of the goods."

Return Conditions

1. When purchasing products, the consumer has the option to cancel the agreement within 14 days without giving any reason. This period starts on the day following receipt of the product by the consumer or a previously designated by the consumer and the entrepreneur announced representative.

2. During this period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by Discountershop.

3. Clothing and shoes are not worn and the label is still attached (as far as possible).

 
Items that you cannot return:

• Software subscriptions / products
• Excluded from the right of withdrawal are products that are not suitable to be returned for reasons of health protection or hygiene and whose seal broken after delivery.
• Excluded from the right of withdrawal are audio and video recordings or computer software whose seal has been broken after delivery.
• Digital articles; ebooks and games

How do I return my items?

Returns are free within The Netherlands. We charge € 10.99 For returns from Belgium and € 13.95 from the rest of Europe. We would like to receive a signal so that we can ensure a quick refund. That is why every return shipment starts in your account: Log in, go to your order and report your item for return. You will receive an e-mail with all the information regarding your return. For large and heavy items we come and collect them from you.

Tips:

• Save your proof of shipment. That way we can track your shipment if something goes wrong.
• Return multiple items? Then everything is possible in 1 box. We love that! Put every return label in the box.
• Does it not fit in 1 box? No problem. Mention the address and return number on each box, then we will match them in our warehouse.

You can use the model withdrawal form for this.

What is the return address?

Our return address is

H.A.Lorentzstraat 10A
3331 EE Zwijndrecht
Nederland

What if I cannot print the return label?

Grab your best pen and write the return address with the return number on your return package. It should be readable with the naked eye.

Can I still cancel my return notification?

Of course, you can always change your mind. Have you made a collection appointment? Let our customer service know something. Then we ensure that the courier does not come by.

In all other cases you don't have to do anything. Except paying for your order if you had not already done so ...

How do I know if you have received my return shipment?

That's very simple: we'll let you know. We will email you as soon as your return has been processed. This is always as soon as possible, but at most within 14 days after we have received the cancellation notice from you.

How quickly is a return processed?

This is always as soon as possible, but at most within 14 days after we have received the cancellation notice from you.

How soon will I be refunded after I have returned?

We will refund the entire purchase amount (including any shipping and payment costs) as soon as possible, but no later than 14 days after receipt of the cancellation notice. However, we may wait with reimbursement until we have received the products, or until you have demonstrated that you have sent them.

Evening Delivery Charges:

Please note that if you have chosen to have your order delivered in the evening, the associated charges will not be refunded in case you decide to return the item.